This is very common, please allow 2 more business days before contacting us. Sometimes the mailman marks a package as "delivered" before actually making the delivery.

All orders are shipped via USPS (Postal Service) to the address provided by the customer upon placing your order. If your package is missing from your delivery address, please follow the link below to submit a missing mail search or contact your local post office.

https://www.usps.com/help/missing-mail.htm

Please let us know if there is anything we can do on our end to make sure you receive your candy!

It typically takes about 1-2 business days to process your order and 2-4 business days for our orders to get to our customers. 

West coast customers will receive their orders in about 2-3 business days, where-as eastcoast customers will receive their order within 3-5 business days. Our orders are shipped out from our kitchen in Los Angeles, CA.

Please note: We often get a surge in orders due to high demand, we will inform you if any additional handling days are required via email.

Please contact us within 4 hours to change your address and we will be glad to do it for you! If your order has already been shipped, unfortunately we will not be able to offer you a refund.

If the package is returned to Lilys Chilies due to an incorrect shipping address, we will refund you only on the merchandise. Initial shipping cost will not be refunded and a shipping fee will be charged for reshipment.

Standard shipping is currently $3.80 and free for orders above $14.99

Expedited shipping is available upon checkout which will allow you to choose Priority shipping (1-3 business days) at $7.95. If you need it sooner please email lilyschilies@gmail.com.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Orders are processed & shipped in our facility in North Hollywood, California! 

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at lilyschilies@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

All products purchased from LILY'S CHILIES are guaranteed to be fresh and made in a Registered Food Facility. Food product cannot be returned once it leaves our facility. If you are not 100% satisfied with your food purchase, please contact us and tell us why! Your feedback is important to us!

There is only a 4 hour window time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hi@lilyschilies.com, we may be able to cancel your order before it’s processed.

Please contact us within 4 hours of placing your order and we will be able to modify it.

Once shipping confirmation is received we will not be able to modify any orders. Thank you for your understanding. 

Lily's Chilies kitchen facility is located in North Hollywood, California!

After opening the package, the candy freshness can be extended if kept in it's sealed bag in a cool, dry place. Refrigerating them helps preserve their freshness. If you want the best tasting candy possible, we suggest opening them as soon as it's delivered :)

The following candies do not contain gelatin...

Chili Dried Mango, Chil Sour Kids, Chili Watermelon, Chili Lavashak (Plum Fruit Roll), Chili Apple Belts, Chili Strawberry Belts, and Chili Blueberry Belts

The following candies do not contain gluten...

Chili Dried Mango, Chil Sour Kids, and Chili Watermelon

Yes. We offer wholesale through Faire or directly from us. Please follow this link Wholesale Program.

Yes, please email hi@lilyschilies.com with the following info and we will provide you with a quote..

Date of event:

Specifics of what you'd like:

How many pieces:

Shipping Address:

Any photos of inspiration.

You can check out our Instagram highlight "Party Favors" for favors we've done in the past.